Products
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Creating A Culture of Patient Retention & Lifelong Value
CourseUnderstand why retention is so critical to the business (as opposed to new client acquisition) Explore the psychology of retention Learn the 6 Pillars of High-Value Patient Retention Practice the Optimize U "Retention Moments" System
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Speaking Hormone Patient Language
CourseUnderstand the unique psychology of a hormone patient Learn how to build trust with Optimize U patients Best practices for handling sensitive topics How staff should (and shouldn’t) speak to patients How to handle overwhelmed/frustrated patients
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The Hormone Patient Care Cycle
CourseCourse Objectives: Understand the hormone patient life cycle Clarify staff responsibilities at each point in the patient funnel Build conversion and retention through consistency in these practices Understand the 6 pillars of running a clinic
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Mastering the Patient Experience
CourseCourse Objectives: Understand the mindset of an Optimize U patient Learn and apply the 6 core pillars of the Optimize U patient experience Implement the 10 habits of OU staff to build patient conversion and retention
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The Optimize U Patient Experience Standard
CourseUnderstand the patient experience to craft at every OU clinic Learn the unique expectations of a cash-pay concierge client Know the ‘golden moments’ in which to apply problem-resolution skills Demonstrate the patient experience standard
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Supplements 101
BundleLearn about some of the common supplements we discuss and recommend to patients.
Free